The human touch in a digital world

Thursday, 3 October 2019 | 14:00-15:30 | Kursaal A

Organised by European Health Forum Gastein

Healthcare is built on relationships between individuals: between the healthcare practitioner (HCP) and patient, between different HCPs, between the HCP and relatives or caregivers to name just a few. But what impact will the disruptive nature of the trend towards digital transformation and increased use of artificial intelligence (AI) have on the relationships between these groups of individuals? How might digitalisation facilitate greater patient autonomy? Does a reliance on digitalisation or AI risk missing non-quantifiable information that is so important in healthcare interactions and that could compromise patient safety? As technology becomes exponentially more personalised, advanced and powerful, this plenary will consider how we must find a balance that allows us to integrate and take advantage of these new opportunities without losing sight of important values such as safety, privacy, security and trust.

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Session Recording

Speakers & panellists


  • Ran Balicer, Chief Innovation Officer, Clalit, Founding Director, Clalit Research Institute & BGU Public Health Professor
  • Indra Joshi, Digital Health & AI Clinical Lead, NHSx
  • Anna Stavdal, President of WONCA Europe, Lecturer and Associate Professor, WONCA Europe, University of Oslo
  • Šarunas Narbutas, Chairman, CML Advocates Network and President of Lithuanian Cancer Patient Coalition (POLA)
  • Marco Marsella, Head of eHealth, Well-being, and Ageing Unit, DG Connect, European Commission



  • Fiona Godfrey, Secretary General, European Public Health Alliance
  • Philip Hines, Programme Assistant, European Policy Centre and Member of the Young Forum Gastein Network



  • Hans Kluge, Regional Director for Europe, World Health Organization

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