Guiding patients to the “Best Point of Service”

Wednesday, 28.09.2016 | 14:45 - 17:15 | Room

Organised by Austrian Federal Ministry of Health and Women’s Affairs and Main Association of Austrian Social Security Institutions in cooperation with European Observatory on Health Systems and Policies

Patients often face a number of obstacles when navigating the health system in search of appropriate providers and services. Consequently, many countries have implemented information and guidance systems to support patients. The aim of this forum is to review current experience with the use of a range of telephone or digital support services to inform and guide patients to improve their health service use. Particular emphasis will be paid to the needs and benefits of patients, organisational and economic implications as well as implementation issues.

Introduction

Josef Probst, Director General, Main Association of Austrian Social Security Institutions

Keynote: Guiding Patients to the Best Point of Service

Peter C Smith, Emeritus Professor of Health Policy, Imperial College London

Expert panel and interactive discussion: Supporting patients in navigating the health system – concepts, expectations, experiences

Andreas Meer, Executive Manager, in4medicine AG, Switzerland

Hay Derkx, Consoul, Medicinfo, The Netherlands

Kaisa Immonen-Charalambous, Director of Policy, European Patients' Forum

Ellen Nolte, European Observatory on Health Systems and Policies

Joakim Ramsberg, Chief Scientific Officer, Health Economist, Agency for Health and Care Services Analysis (Vårdanalys), Sweden

Closing remarks

Clemens Martin Auer, Director General, Federal Ministry of Health and Women’s Affairs

Chair

Josep Figueras, Director, European Observatory on Health Systems and Policies

Organisers

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